Contact Us
Do you have any questions?
Customer Service, Delivery information, Seed Guarantee
We have a number of ways to help you solve your query. Our team are here to help:
Phone
02 4571 6200
Office hours are 8:30 am to 4:30 pm Mon-Fri, We are closed on weekends and public holidays
Post
15B Walker Street, South Windsor NSW 2756
Postage & Packing
We have a tiered postage charge system depending on the type of products you order, your location and the value of your order. You can view all our rates on our Postage page.
How long will my order take to deliver?
We aim to process your order the next business day (where possible). Delivery timeframes vary depending on your location
and postal service. You can view our delivery times on our Postage page.
Lost or Missing Orders
Please refer to our Lost or Missing Orders Postage page for details regarding lost or missing orders.
Refunds and Replacements
All goods we sell must be of acceptable quality and fit for the purpose they are sold for. If your seeds or bulbs do not grow for whatever reason we will happily provide you with a replacement. For all other products, please contact our head office through our contact us form. Please note we are not required to give refunds for change of mind or under any other circumstances.
Growing Guarantee
Quality is paramount to our business, our seeds and bulbs undergo germination and growth tests before being offered for sale to ensure they comply with our strict quality standards. Through this knowledge we guarantee that all of our seeds and bulbs will grow, providing peace of mind that if they do not grow we will send you a replacement. Learn more